This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. This IS Delta's fault, and it is unacceptable. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. I understand that the weather is beyond Delta's scope of control, but customer service is not.
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On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. And Austin travelers heading to Boston (BOS) will get a comfort upgrade, with JetBlue soon operating that flight with the carrier’s swanky new Airbus A220.Cons: "Everything that could have gone wrong with my flights, went wrong. JetBlue notes the news isn’t all negative, as it has some 40 new routes planned to roll out in the next few months. “Beginning this fall, we plan to adjust our flying on some of the routes we launched in the pandemic so we can redeploy those aircraft into our focus city growth.” “As our customers return to more expected booking patterns, we are looking at how we adjust our schedule and focus on continuing growth that furthers our network strategy,” JetBlue says. JetBlue also plans to cut a variety of routes from Boston (BOS), Los Angeles (LAX), Raleigh-Durham (RDU), Richmond (RIC), and several airports in Pennsylvania and Florida. “So, despite AA’s renewed focus on Austin, JetBlue seemingly doesn’t see the same level of demand to warrant continuing three of its Austin flights.” “While American and JetBlue now code-share in the Northeast, they aren’t allowed to coordinate schedules in other markets - like the ones that JetBlue just cut in Austin,” JetBlue says.
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JetBlue notes in a release that the need for the cancelations may seem counterintuitive to recent announcements that its newest partner, American Airlines, is expanding its Austin service, adding 14 new domestic and international routes from ABIA in the coming months. It’s unclear specifically when JetBlue will discontinue the other two routes, though the company hints at this fall. Additionally, JetBlue will cut its route from Austin to Orlando (MCO), which began in May 2008.
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They include flights from Austin-Bergstrom International Airport (AUS) to Raleigh-Durham (RDU) and flights from ABIA to San Francisco (SFO). JetBlue will cut three nonstop Austin routes, two of which it launched during the pandemic. New York-based JetBlue announced Monday, June 14 that it would cut flights across the country, many of which had been added during the height of the COVID-19 pandemic but haven’t proven to be in-demand flights after all, according to the company. Just in time for summer travel, and amid other carriers bulking up their Austin flights, one airline is cooling its jets with regard to the Austin market, canceling several flights to popular destinations in the U.S.